Everything You Need to Delight Customers
One platform. AI chatbot, live chat, lead management, analytics, knowledge base, and seamless integrations — built for e-commerce teams that move fast.
Conversations That Convert
RAG-powered AI that pulls answers from your actual store data — not generic responses.
RAG-Powered AI
Retrieval-Augmented Generation ensures every answer is grounded in your real product data. No hallucinations, no made-up information.
Intent Detection
Automatically classifies customer intent — product inquiry, support issue, sales question, complaint — and routes conversations intelligently.
Source Citations
Every AI answer includes clickable links back to the source page on your website, building trust and letting customers verify information.
Suggested Questions
AI-generated follow-up questions guide customers to the information they need, increasing engagement and reducing support load.
Conversation Context
Full conversation memory means your chatbot remembers what was discussed earlier — no repeating questions or losing context mid-chat.
Multi-Language AI
Responds automatically in your customer's language. Supports dozens of languages with natural, fluent translation built into every response.
Human Touch When It Matters
AI handles the routine. Your team handles the personal. Seamless handoff, zero context lost.
Agent Dashboard
Real-time queue, active chats, customer info sidebar, and quick-reply templates — everything your agents need in one view.
Department Routing
Route chats to Sales, Support, or Billing teams automatically based on intent, keywords, or customer selection.
Real-Time Notifications
Browser push, email, and sound alerts ensure your team never misses a live chat request. Available on desktop and mobile.
Typing Indicators
Customers see when an agent is typing. Agents see when customers are composing a message. Natural, real-time conversation flow.
Pre-Chat Form
Collect name, email, and department preference before the chat starts. Your agents get context before the first message.
Chat Transfer
Transfer conversations between agents or departments with full history. The customer never has to repeat themselves.
Your AI's Brain — Fed by Your Website
Automatic crawling, smart chunking, and vector embeddings turn your site into a searchable AI knowledge base.
Automatic Web Crawling
Enter your URL and NomadChat crawls your entire website automatically — products, blog posts, FAQs, policies, contact pages, everything.
Smart Chunking
Content is intelligently split into optimal chunks for AI retrieval, preserving context and meaning across headings, paragraphs, and lists.
Smart Recrawl
Detects pages that have changed since the last crawl and only updates those — saving time and keeping your knowledge base current.
Document Upload
Upload PDFs, text files, and documents to supplement your knowledge base with internal policies, SOPs, or training materials.
Entity Extraction
Automatically identifies products, pricing, store hours, and key entities from your content for structured, accurate answers.
Content Analytics
See which pages are referenced most, which questions can't be answered, and where your content has gaps — so you can improve.
Capture, Score & Convert
Every visitor is a potential customer. NomadChat captures their info and helps you close the deal.
Automatic Lead Capture
Collects visitor name, email, and phone through natural conversation flow — no intrusive pop-ups or lengthy forms.
Lead Scoring
AI assigns a score based on engagement level, questions asked, and buying signals. Focus your time on the hottest leads.
Email Notifications
Instant email alerts when a new lead is captured or a high-intent conversation is detected. Never miss an opportunity.
Zapier Integration
Push leads directly into your CRM, email marketing tool, or spreadsheet via Zapier webhooks. Automate your entire pipeline.
Lead Tags & Notes
Tag leads by source, product interest, or custom labels. Add notes for your sales team to follow up effectively.
Lead Dashboard
See all captured leads in one place — with contact details, conversation history, scoring, and status tracking.
Data-Driven Support Decisions
Understand your customers better with real-time analytics, satisfaction tracking, and conversation intelligence.
Real-Time Dashboard
Track active chats, response times, resolution rates, and visitor engagement — all updating in real-time.
Satisfaction Ratings
Let customers rate their experience. Track CSAT over time and identify which topics need better answers.
Unanswered Questions
See exactly what questions your AI couldn't answer — then add that content to your knowledge base to fill the gap.
Trend Reports
Weekly and monthly reports on chat volume, popular topics, peak hours, and lead conversion — delivered to your inbox.
Conversation Tagging
Auto-tag conversations by topic (shipping, returns, product questions) to reveal patterns and optimize your store.
Export & Reports
Export conversation data, lead lists, and analytics as CSV. Build custom reports or feed data into your BI tools.
Your Brand, Your Widget
Make the chatbot look and feel like a natural extension of your store.
Custom Colors & Theme
Match your brand primary color, button styles, and overall theme — light or dark mode. Pixel-perfect brand consistency.
Logo Upload
Upload your company logo to appear in the chat header. Your customers see your brand, not ours.
Custom Welcome Message
Set the perfect greeting — seasonal promotions, product announcements, or a friendly hello that matches your brand voice.
Widget Positioning
Place the chat widget anywhere on your page — bottom-right, bottom-left, or as a full embedded panel. You choose.
Bot Personality
Configure your AI's tone — professional, friendly, casual, or custom. Write system prompts to control exactly how it sounds.
White-Label Option
Remove NomadChat branding entirely on Professional and Enterprise plans. The chatbot is 100% yours.
Enterprise-Grade Security
GDPR-compliant, encrypted, and built with data isolation from the ground up.
Data Isolation
Every tenant's data is completely isolated. Your conversations, knowledge base, and leads are never shared or accessible to others.
GDPR Compliant
Full GDPR compliance with data deletion requests, consent management, and privacy controls built into every plan.
Domain Whitelisting
Restrict your chatbot to your approved domains. Prevent unauthorized embedding and protect your API quota.
API Key Authentication
Secure API keys with automatic rotation, rate limiting, and IP restrictions. Full control over who accesses your bot.
Audit Logs
Complete audit trail of all admin actions, configuration changes, and data access — for compliance and accountability.
Encrypted Storage
All sensitive data — credentials, API keys, customer PII — is encrypted at rest and in transit using industry-standard protection.
See Every Feature in Action
Start free today and explore the full power of NomadChat's AI customer support platform.